WCI Card Refresh Agent Fails with Error (0x80004005): (null) (11799) (Doc ID 778577.1)

Last updated on DECEMBER 02, 2016

Applies to:

Oracle WebCenter Interaction - Version 4.5 and later
Information in this document applies to any platform.
***Checked for relevance on 28-Jan-2014***

Symptoms

In Portal 4.5WS, PTSpy logs show additional error information. Run PTSpy on the job server while the job is failing, and capture the output for analysis. An example error message from PTSpy is:

[ERROR, PID 2900, TID 2960, 15:42:35] *** COM exception: Unspecified error (0x80004005): [Plumtree could not decrypt the string. Bad Data.] (337,I:\LivingCodeUnix\TopLevel\ProductCode\Server\Common\PTImpersonateNTUser.cpp)
[FUNC, PID 2900, TID 2960, 15:42:35] Leaving Function CPTFileProvider::Initialize
[ERROR, PID 2900, TID 2960, 15:42:35] *** COM exception: Unspecified error (0x80004005): [Error in CPTFileProvider::Initialize, unable to impersonate user 'MYDOMAIN\plumtree'. Plumtree could not decrypt the string. Bad Data.] (88,I:\LivingCodeUnix\TopLevel\ProductCode\Extensibility\Accessors-Providers\FileProvider\PTFileProvider.cpp)


If you run the job with logging set to Verbose mode, you should see something like this when you get the error:

8/7/02 15:42:34- (2960) Card Refresh Agent attempting to refresh/expire cards created by crawler "My Crawl"
8/7/02 15:42:34- (2960) 0 cards in this group have expired and are no longer in the system.
8/7/02 15:42:35- (2960) *** Job Operation #1 failed: Call to perform operation #1 failed with error (0x80004005): (null) (0x4)

Cause

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