Using IIS: 404 Error When Trying To Access Folio from Link on Search Results Page if JSP Is Enabled (Doc ID 779125.1)

Last updated on MAY 09, 2023

Applies to:

Symptoms

You first installed the Folio Component in Content Server and were able to use it as intended. You next set IsJSPServerEnabled=1 in the config.cfg file. After you changed this setting and restarted the Content Server, you were no longer able to open Folio documents anymore by clicking the Content ID (webviewable link) from the search results page; instead you get a 404: page cannot be found error.

When restoring the IsJSPServerEnabled setting back to 0, Folios can be opened again. The problem occurs both with existing Folios and Folios created after JSP is enabled.

Steps to reproduce after JSP is enabled in Content Server:

1. Do a Quick search. Locate a Folio or a Folio Template in the search results.
2. Click the Edit Folio or Edit Folio Template button for the item. This works, and you are taken to the Edit Folio or Edit Folio Template page.
3. Go back to the search results and locate a Folio or a Folio Template in the search results.
4. Click the Content ID, which is the webviewable link. With JSP enabled, this displays a 404 error. With JSP not enabled, this takes you to the same Edit Folio or Edit Folio Template page as before.

The expected behavior is that clicking the Content ID from the search results page (the webviewable link) should take you to the Edit Folio or Edit Folio Template page, whether or not JSP is enabled.

Cause

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