Using IIS: 404 Error When Trying To Access Folio from Link on Search Results Page if JSP Is Enabled (Doc ID 779125.1)

Last updated on MAY 31, 2017

Applies to:

Oracle Universal Content Management - Version: 10.1.3.3.1 and later   [Release: 10gR3 and later ]
Information in this document applies to any platform.
Microsoft Windows 2000
Microsoft Windows Server 2003
Microsoft Windows Server 2003 R2 (32-bit)
Internet Information Services (IIS) web server

Symptoms

You first installed the Folio Component in Content Server and were able to use it as intended. You next set IsJSPServerEnabled=1 in the config.cfg file. After you changed this setting and restarted the Content Server, you were no longer able to open Folio documents anymore by clicking the Content ID (webviewable link) from the search results page; instead you get a 404: page cannot be found error.

When restoring the IsJSPServerEnabled setting back to 0, Folios can be opened again. The problem occurs both with existing Folios and Folios created after JSP is enabled.

Steps to reproduce after JSP is enabled in Content Server:
  1. Do a Quick search. Locate a Folio or a Folio Template in the search results.
  2. Click the Edit Folio or Edit Folio Template button for the item. This works, and you are taken to the Edit Folio or Edit Folio Template page.
  3. Go back to the search results and locate a Folio or a Folio Template in the search results.
  4. Click the Content ID, which is the webviewable link. With JSP enabled, this displays a 404 error. With JSP not enabled, this takes you to the same Edit Folio or Edit Folio Template page as before.
The expected behavior is that clicking the Content ID from the search results page (the webviewable link) should take you to the Edit Folio or Edit Folio Template page, whether or not JSP is enabled.






Cause

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