Digital Asset Manager (DAM) Fails To Convert And Content Is Stuck In GENWWW (Doc ID 781931.1)

Last updated on NOVEMBER 03, 2016

Applies to:

Oracle WebCenter Content - Version 7.5.1 to 10.1.4.0.0 [Release Stellent to 10gR3]
Information in this document applies to any platform.


Symptoms

The media files that are checked into the content server are not being converted and are stuck in the GenWWW status.

The following error may occur in the logfiles:

!$java.lang.StringIndexOutOfBoundsException: String index out of range: -2\!csLinefeed!syExceptionType,java.lang.Throwable
java.lang.Throwable
at intradoc.common.IdcLogWriter.doMessageAppend(Unknown Source)

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms