Unable To "Ask Question" From Customer Care
(Doc ID 787214.1)
Last updated on AUGUST 06, 2009
Applies to:Oracle Adaptive Access Manager - Version: 10.1.4.3
This problem can occur on any platform.
the following error occurs:
Unable to "Ask Question" from Customer Care after 3.5.2 -> 10.1.4.3 Upgrade
The issue can be reproduced at will with the following steps:
Create a customer care case for a user that has questions registered.
From the "Actions" tab choose to "Ask Question" from the "Challenge Questions" action.
Where the user's question should appear, there will be an error message
Due to this issue, users cannot complete the case management through customer care UI
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