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Http-500 on Initial Portal/SSO Login and ORA-2396 Exceeded MaxIdleTime (Doc ID 795252.1)

Last updated on MARCH 02, 2018

Applies to:

Oracle Application Server Single Sign-On - Version 10.1.2.3 and later
Information in this document applies to any platform.
***Checked for relevance on 02-MAR-2018***



Symptoms

When users login to the PORTAL application (via SSO authentication), they receive an HTTP-500 error.
With the displayed URL:

https://<SSO_server_name>/pls/orasso/orasso.wwsso_app_admin.ls_login

If the PORTAL application's URL is then pasted into the browser, they are taken into the application without username/password challenge.
It appears that the login is successful, but the redirect back to PORTAL fails.

Intermittent issue affects SSO authentication process in all SSO partner applications.

Cause

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