Http-500 on Initial Portal/SSO Login and ORA-2396 Exceeded MaxIdleTime (Doc ID 795252.1)

Last updated on APRIL 03, 2016

Applies to:

Oracle Application Server Single Sign-On - Version 10.1.2.3 and later
Information in this document applies to any platform.
***Checked for relevance on 03-APR-2016***



Symptoms

When users login to the PORTAL application (via SSO authentication), they receive an HTTP-500 error.
With the displayed URL:

https://<SSO_server_name>/pls/orasso/orasso.wwsso_app_admin.ls_login

If the PORTAL application's URL is then pasted into the browser, they are taken into the application without username/password challenge.
It appears that the login is successful, but the redirect back to PORTAL fails.

Intermittent issue affects SSO authentication process in all SSO partner applications.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms