Error "UCon received error code 19303519 from Info Broker while trying to get ACC information for sessionr" When Logging In To An IPM Client

(Doc ID 798830.1)

Last updated on NOVEMBER 16, 2017

Applies to:

Oracle Imaging and Process Management - Version 10.1.3.3.2 to 10.1.3.6 [Release 10gR3]
Information in this document applies to any platform.

Symptoms

A user is unable to login to the IPM Production client.  The following errors occur in the IPM Service log:

"Failure occurred in message CQueryGetACCInfo."
"UCon received error code 19303519 from Info Broker while trying to get ACC information for session <session ID>."

Changes

 

Cause

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