PDF Converter Fails With Error "!Csresourceutilsnofile,C:\\Windows\\System32\\Doc" (Doc ID 808626.1)

Last updated on NOVEMBER 03, 2016

Applies to:

Oracle WebCenter Content - Version: 10.1.3.3.3 and later   [Release: 10gR3 and later ]
Information in this document applies to any platform.

Symptoms

User receives this error message when converting documents using Ghostscript

!csResourceUtilsNoFile,C:\\WINDOWS\\system32\\DocConverterResults.hda\\e:\\stellent\\InboundRefinery10gR3\\vault\\~convert\\master_on_dubdcm01\\27-exception stack
intradoc.common.ServiceException: !csResourceUtilsNoFile,C:\\WINDOWS\\system32\\DocConverterResults.hda\\e:\\stellent\\InboundRefinery10gR3\\vault\\~convert\\master_on_dubdcm01\\27
at intradoc.resource.ResourceUtils.serializeDataBinderWithEncoding(ResourceUtils.java:165)
at intradoc.resource.ResourceUtils.serializeDataBinder(ResourceUtils.java:58)
at intradoc.resource.ResourceUtils.readDataBinder(ResourceUtils.java:266)
at docrefinery.convert.ConverterLaunch.getMessage(ConverterLaunch.java:741)
at docrefinery.convert.ConverterLaunch.executeConversion(ConverterLaunch.java:519)
at docrefinery.convert.ConverterLaunch.execute(ConverterLaunch.java:251)
at docrefinery.convert.StepHandler.executeCommandLineStep(StepHandler.java:295)
at docrefinery.convert.StepHandler.executeStepByName(StepHandler.java:108)
at docrefinery.convert.ConversionDriver.processSteps(ConversionDriver.java:243)
at docrefinery.convert.ConversionDriver.convertDocument(ConversionDriver.java:155)
at docrefinery.convert.ConversionDriver.processSubConversion(ConversionDriver.java:176)
at docrefinery.convert.StepHandler.executeStepByName(StepHandler.java:116)
at docrefinery.convert.ConversionDriver.processSteps(ConversionDriver.java:243)
at docrefinery.convert.ConversionDriver.convertDocument(ConversionDriver.java:155)
at docrefinery.convert.ConversionDriver.processSubConversion(ConversionDriver.java:176)
at docrefinery.convert.StepHandler.executeStepByName(StepHandler.java:116)
at docrefinery.convert.ConversionDriver.processSteps(ConversionDriver.java:243)
at docrefinery.convert.ConversionDriver.convertDocument(ConversionDriver.java:155)
at docrefinery.queue.PreConvertedRefineryQueueMonitor.handleCurrentQueueItem(PreConvertedRefineryQueueMonitor.java:227)
at docrefinery.queue.PreConvertedRefineryQueueMonitor.monitorRefineryPreConverterQueue(PreConvertedRefineryQueueMonitor.java:123)
at docrefinery.queue.PreConvertedRefineryQueueMonitor$1.run(PreConvertedRefineryQueueMonitor.java:93)
at java.lang.Thread.run(Thread.java:595)

Cause

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