"Windows API error: function: CreateMutex, error: 5, Description: Access is denied" During IPM Service Startup (Doc ID 828425.1)

Last updated on OCTOBER 01, 2014

Applies to:

Oracle Imaging and Process Management - Version 7.6.2.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to start the IPM Service Architecture, the following error occurs:

'Windows API error: function: CreateMutex, error: 5, Description: Access is denied..'

This error renders the services inoperable and the following message appears in the log:

'Tool TOOLNAME on MACHINENAME version X.X.X.X is inoperative '
*TOOLNAME will be replaced with the corresponding service installed, such as Infobroker/DSMS
*MACHINENAME will be replaced with the name of the machine attempting to run the service
*X.X.X.X will be replaced with the version you are running, example: 7.6.2.0.

Cause

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