Unable to "subscribe others" in WCI Collaboration Notification (Doc ID 829047.1)

Last updated on DECEMBER 02, 2016

Applies to:

Oracle WebCenter Collaboration - Version 4.5 to 10.3.3.0
Information in this document applies to any platform.
***Checked for relevance on 28-Jan-2014***

Symptoms

It is impossible to add users in Collaboration 4.5 MP1 notification with "subscribe others" after subscribed users were deleted from the portal:

UI Error message: "Collaboration encountered an error"
ptspy log shows Exception: java.lang.NullPointerException at com.plumtree.collaboration.webui.subscription.RecipientUserInfoBean.getUserName(RecipientUserInfoBean.java

Changes

This occurs if portal users are deleted when these users are subscribed to collaboration project notification events. This can also happen when user objects become locked and unlocked.

Cause

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