Cannot Login To WCI Portal: "Error - The server has experienced an error" (Doc ID 845219.1)

Last updated on JANUARY 03, 2017

Applies to:

Oracle WebCenter Interaction - Version 6.0.0 and later
Oracle WebCenter Analytics - Version 2.1 and later
Information in this document applies to any platform.
***Checked for relevance on 24-Jan-2014***

Symptoms

WebCenter Interaction (WCI) portal starts successfully, but no users are able to login. The portal reports the following error in the browser:

Error - The server has experienced an error. Try again or contact your portal administrator if you continue experiencing problems.


Logging Spy records the following Fatal, Warning and Error messages:

3083 portal.hostname.Administrator 8-19-2010 12:21:06.592 Fatal UI_Infrastructure .NET #1 com.plumtree.uiinfrastructure.application.startup.LoadCustomLoads Fatal Exception loading lib file: E:\bea\alui\settings\portal\dynamicloads\PEIs\LoginActions.xml
com.plumtree.openfoundation.util.XPParseException: XPDynamicDiscovery.GetInstancesFromXML: could not load E:\bea\alui\settings\portal\dynamicloads\PEIs\LoginActions.xml:
com.plumtree.openfoundation.util.XPParseException: XPDynamicDiscovery.GetInstancesFromXML: could not load E:\bea\alui\settings\portal\dynamicloads\PEIs\LoginActions.xml:
at com.plumtree.openfoundation.util.XPException.GetInstance(String strErrorMsg, Exception e)
at com.plumtree.openfoundation.util.XPDynamicDiscovery.GetInstancesFromXML(String _strXMLFilePath, String _strAssemblyFolderPath)

 

3171 portal.hostname.Administrator 8-19-2010 12:21:08.670 Warning UI_Infrastructure .NET #1 com.plumtree.uiinfrastructure.login.LoginHelper Ignoring internal redirect for guest user from OnBeforeLogin PEI.

 

5837 portal.hostname.Administrator 8-19-2010 12:21:58.529 Error UI_Infrastructure .NET #11 com.plumtree.uiinfrastructure.activityspace.Redirect Attempting to read from redirect before the space has been set.

 

5838 portal.hostname.Administrator 8-19-2010 12:21:58.545 Error UI_Infrastructure .NET #11 com.plumtree.uiinfrastructure.interpreter.Interpreter Unable to process request.
System.NullReferenceException: Object reference not set to an instance of an object.
at com.plumtree.uiinfrastructure.interpreter.MVCController.HandleRedirectChain(Redirect myRedirect, RequestData tempData) in e:\buildroot\Release\portalui\10.3.0.x\ptwebui\uiinfrastructure\dotnet\prod\src\com\plumtree\uiinfrastructure\interpreter\MVCController.cs:line 749
at com.plumtree.uiinfrastructure.interpreter.MVCController.HandleRedirect(Redirect redirect, RequestData tempData) in e:\buildroot\Release\portalui\10.3.0.x\ptwebui\uiinfrastructure\dotnet\prod\src\com\plumtree\uiinfrastructure\interpreter\MVCController.cs:line 452
at com.plumtree.uiinfrastructure.interpreter.Interpreter.HandleRequest(IXPRequest request, IXPResponse response, ISessionManager session, IApplication application) in e:\buildroot\Release\portalui\10.3.0.x\ptwebui\uiinfrastructure\dotnet\prod\src\com\plumtree\uiinfrastructure\interpreter\Interpreter.cs:line 464

 

5851 portal.hostname.Administrator 8-19-2010 12:21:58.545 Error UI_Infrastructure .NET #11 com.plumtree.uiinfrastructure.interpreter.Interpreter Server error.
System.NullReferenceException: Object reference not set to an instance of an object.
at com.plumtree.uiinfrastructure.interpreter.MVCController.HandleRedirectChain(Redirect myRedirect, RequestData tempData) in e:\buildroot\Release\portalui\10.3.0.x\ptwebui\uiinfrastructure\dotnet\prod\src\com\plumtree\uiinfrastructure\interpreter\MVCController.cs:line 749
at com.plumtree.uiinfrastructure.interpreter.MVCController.HandleRedirect(Redirect redirect, RequestData tempData) in e:\buildroot\Release\portalui\10.3.0.x\ptwebui\uiinfrastructure\dotnet\prod\src\com\plumtree\uiinfrastructure\interpreter\MVCController.cs:line 452
at com.plumtree.uiinfrastructure.interpreter.Interpreter.HandleRequest(IXPRequest request, IXPResponse response, ISessionManager session, IApplication application) in e:\buildroot\Release\portalui\10.3.0.x\ptwebui\uiinfrastructure\dotnet\prod\src\com\plumtree\uiinfrastructure\interpreter\Interpreter.cs:line 464

Changes

This problem may occur after upgrading WebCenter Interaction, installing the portal component of WebCenter Analytics or implementing a custom PEI.

Cause

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