Unable to Display Kofax Converted Tiff Files in the IPM Web Express Image Viewer
(Doc ID 858686.1)
Last updated on SEPTEMBER 13, 2019
Applies to:
Oracle Imaging and Process Management - Version 10.1.3.3.1 to 10.1.3.6 [Release 10gR3]Information in this document applies to any platform.
Symptoms
Using Kofax, a PDF is converted to tif, and Kofax releases it to the IPM system. When using the IPM Web Express (Plug-in) Viewer, the tif opens correctly; however, when opening the same file with the Image Viewer, the below error occurs:
Incompatible format; <Path to tif>/nnnn.tif could not be loaded.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |