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Unable to Display Kofax Converted Tiff Files in the IPM Web Express Image Viewer (Doc ID 858686.1)

Last updated on SEPTEMBER 14, 2018

Applies to:

Oracle Imaging and Process Management - Version 10.1.3.3.1 and later
Information in this document applies to any platform.

Symptoms

Using Kofax, a PDF is converted to tif, and Kofax releases it to the IPM system. When using the IPM Web Express  (Plug-in) Viewer, the tif opens correctly; however, when opening the same file with the Image Viewer, the below error occurs:

Incompatible format; <Path to tif>/nnnn.tif could not be loaded.

Cause

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