My Oracle Support Banner

Unable to Display Kofax Converted Tiff Files in the IPM Web Express Image Viewer (Doc ID 858686.1)

Last updated on SEPTEMBER 13, 2019

Applies to:

Oracle Imaging and Process Management - Version to [Release 10gR3]
Information in this document applies to any platform.


Using Kofax, a PDF is converted to tif, and Kofax releases it to the IPM system. When using the IPM Web Express  (Plug-in) Viewer, the tif opens correctly; however, when opening the same file with the Image Viewer, the below error occurs:

Incompatible format; <Path to tif>/nnnn.tif could not be loaded.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.