WCI Portal Hangs When Downloading Large, Gatewayed, Binary Files (Doc ID 865583.1)

Last updated on DECEMBER 02, 2016

Applies to:

Oracle WebCenter Interaction - Version 6.0.0 and later
Microsoft Windows (32-bit)
*** Checked for Relevance 19-JUL-2013***

Symptoms

When downloading large, gatewayed, binary files (.zip or .exe, for example) through an IIS/.Net installation of WebCenter Interaction portal, the portal may become unresponsive (hang) and the BEA ALI Logger service may report System.OutOfMemoryException messages in the portalserver-log.spy log file. Microsoft Windows Performance Monitor shows the portal worker process sharply increase memory utilization - both in w3wp.exe process private bytes and .net bytes in all heaps. An iisreset of the portal will restore functionality until the problem recurs.

Cause

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