Receiving Error "Error Number 20010: Failed to Write to Page File" Within the WebCenter Capture Recognition Server (Doc ID 869458.1)

Last updated on JUNE 30, 2016

Applies to:

Oracle WebCenter Capture 10g - Version 5.0 and later
Information in this document applies to any platform.

Symptoms

This error appears at random in the Recognition Server, which is resulting in the batch becoming corrupted:

***Error*** Failed to commit document. Error Number: 30020, Error: The following error occured while attempting to delete the specified page after commit:
The following error occurred updating the page data file:
Error Number: 20010
Error Description: Failed to write to page file.

After failing here, subsequent attempts by Recognition Server to process the batch result in the following error:

***Error*** Failed to load batch pages for TE20000000000486. Error Number: 20069, Error: Batch's Page.Dat file is missing or corrupt: \\batch folder\filecabinetID\batchname\Page.Dat

Changes

Introduction of anti-virus software on the server.

Cause

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