IPM Web Client Search Results Are Not Returning When Multiple Search Manager Servers Are Configured

(Doc ID 876843.1)

Last updated on MAY 04, 2016

Applies to:

Oracle Imaging and Process Management - Version 10.1.3.3.1 and later
Information in this document applies to any platform.

Symptoms

Imaging searches within the IPM Web client are not returning search results in an environment where there are multiple Search Manager Server (SMS) services configured.

Other symptoms can include:

Within the IPM Service log

InfoBroker: Search Manager Server: Unknown connection from client at xx.xxx.x.xxx

From the web client

in AcordeToolInterfaceLoginTool::_GetUserToken()......in AcordeToolInterfaceLoginTool::_GetUserObject()......Communications Error Error Code: -1 Mode: Connect ServerAddress: Connected: No Description: Unknown Error: -1 class ATL::CComObject::Refresh

Cause

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