IPM Web Client Search Results Are Not Returning When Multiple Search Manager Servers Are Configured
(Doc ID 876843.1)
Last updated on NOVEMBER 29, 2023
Applies to:
Oracle Imaging and Process Management - Version 10.1.3.3.1 to 10.1.3.6 [Release 10gR3]Information in this document applies to any platform.
Symptoms
Imaging searches within the IPM Web client are not returning search results in an environment where there are multiple Search Manager Server (SMS) services configured.
Other symptoms can include:
Within the IPM Service log
InfoBroker: Search Manager Server: Unknown connection from client at xx.xxx.x.xxx
From the web client
in AcordeToolInterfaceLoginTool::_GetUserToken()......in AcordeToolInterfaceLoginTool::_GetUserObject()......Communications Error Error Code: -1 Mode: Connect ServerAddress: Connected: No Description: Unknown Error: -1 class ATL::CComObject::Refresh
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |