Timeout When Using Advanced Search Or Custom Search Portlet (Doc ID 878013.1)

Last updated on MARCH 08, 2017

Applies to:

Portal - Version 10.1.4.2 and later
Information in this document applies to any platform.
***Checked for relevance on 18-Mar-2013***


Symptoms

The Advance or Custom Search portlet displays Timeout when searching with the sub-page option checked.

The application.log shows the following error:

...
09/07/20 14:39:07 portal: id=96964896241,1 Stall Timeout reached. Interrupting Fetcher
name=content-fetcher13 label=dbPortlet
url=http://my.portal.com:7778/portal/pls/portal/!PORTAL.wwpro_app_provider.execute_portlet/
165275841/8 time=66205ms timeout=66000ms process=Dispatching
09/07/20 14:39:07 portal: Unexpected Exception in Monitor during Heartbeat call.
java.lang.NullPointerException
at oracle.webdb.pool.http.HTTPPooledConnectionFactory$Wrapper.stop(Unknown Source)
at oracle.webdb.dispatcher.HTTPDispatcher.stop(Unknown Source)
at oracle.webdb.page.ContentFetcher.heartBeat(Unknown Source)
at oracle.webdb.heartbeat.HeartBeatMonitor.run(Unknown Source)

09/07/20 14:39:07 portal: id=84079994321,1 Stall Timeout reached. Interrupting Fetcher
name=content-fetcher14 label=dbPortlet
url=http://my.portal.com:7778/portal/pls/portal/!PORTAL.wwpro_app_provider.execute_portlet/
165275841/8 time=66225ms timeout=66000ms process=Dispatching
09/07/20 14:39:13 portal: id=84079994321,1 Connection Timeout reached. Timing out Fetcher:
java.io.InterruptedIOException: Operation interrupted name=content-fetcher14 label=dbPortlet
url=http://my.portal.com:7778/portal/pls/portal/!PORTAL.wwpro_app_provider.execute_portlet/
165275841/8 time=72346ms timeout=65000ms process=GotResponse
09/07/20 14:39:13 portal: FetchGroup caught uncaughtException=java.lang.NullPointerException in
thread name=content-fetcher14, starting a new fetcher. 27 total threads in this group. Parent
Groups : ApplicationServerThreadGroup=57, main=69, system=75, end.
09/07/20 14:39:34 portal: id=127029694529,1 Stall Timeout reached. Interrupting Fetcher
name=content-fetcher0 label=dbPortlet
url=http://my.portal.com:7778/portal/pls/portal/!PORTAL.wwpro_app_provider.execute_portlet/
165275841/8 time=66240ms timeout=66000ms process=Dispatching
09/07/20 14:39:34 portal: id=105554857933,1 Stall Timeout reached. Interrupting Fetcher
name=content-fetcher17 label=dbPortlet
url=http://my.portal.com:7778/portal/pls/portal/!PORTAL.wwpro_app_provider.execute_portlet/
165275841/8 time=66273ms timeout=66000ms process=Dispatching
09/07/20 14:39:40 portal: Broken pipe
09/07/20 14:39:40 portal: Broken pipe
...



Cause

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