Files with Graphs and Images Are Not Being Converted to PDF (Doc ID 882934.1)

Last updated on NOVEMBER 03, 2016

Applies to:

Oracle WebCenter Content - Version 10.1.3.3.3 to 10.1.3.5.0 [Release 10gR3]
Information in this document applies to any platform.
This problem can occur on any platform.

Symptoms

Powerpoint (.ppt) and Excel (.xls) files containing graphs are checked into Content Server but they fail conversion to PDF.

The error received is:

Conversion Error:Step MSOfficeToPostscript forced conversion failure by conversion engine because of error: 'Step was timed out by Inbound Refinery.'.

Cause

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