WCI Active Directory Authentication Source Synchronization Jobs Fail Intermittently (Doc ID 885322.1)

Last updated on DECEMBER 02, 2016

Applies to:

Oracle WebCenter Interaction ID Service for Active Directory - Version 6.0.0 and later
Microsoft Windows (32-bit)
Microsoft Windows Server 2003
***Checked for relevance on 15-Aug-2013***


Symptoms

Active Directory authentication source synchronization jobs fail intermittently without any discernable pattern.  Errors like the following sample are seen:

-----Jul 31, 2009 8:00:46 AM- PTAuthSourceAgent::ProcessGroups: Call to retrieve the groups on this auth source failed. Please check that the authentication source server is online.
*** Exception: com.plumtree.openfoundation.util.XPException: Error in function AWSProvider.GetGroups (): Error in function SOAPEnvelope.Restore (arrayText == [B@91f005): Stopping after fatal error: The markup in the document following the root element must be well-formed.

Cause

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