My Oracle Support Banner

Unable To Retrieve Documents From SnapLock After Applying A Content DB Patch (Doc ID 887214.1)

Last updated on SEPTEMBER 22, 2023

Applies to:

Oracle Content Services - Version 10.2.1.0.0 and later
Information in this document applies to any platform.
This problem can occur on any platform.

Symptoms

Using Content DB 10.2.1.0.16:

When attempting to retrieve documents that have been externalized to the SnapLock volume, the following error appears in the $ORACLE_HOME/j2ee/OC4J_Content/application-deployments/content/OC4J_Content_default_island_1/application.log:

09/09/13 03:56:42 content:  [oracle.ifs.fdk.ExceptionLogger] [20] 225054393 orcladmin SEVERE: Exception ID: 12-1252807002786 
ORACLE.FDK.UnexpectedError:ORACLE.FDK.ServerError 
      at oracle.ifs.fdk.FdkException.getInstance(FdkException.java:181) 
      at oracle.ifs.fdk.FdkException.getInstance(FdkException.java:133) 
      at oracle.ifs.fdk.FdkException.getInstance(FdkException.java:93) 
      at oracle.ifs.fdk.impl.FileContentManagerImpl.getContent(FileContentManagerImpl.java:191) 
      at oracle.ifs.protocols.dav.ecm.EcmDavServlet.fullbodyGetOrHead(EcmDavServlet.java:2637) 
      at ... 
Caused by: java.lang.NoClassDefFoundError: netapp/manage/NaAPIFailedException 
      at oracle.ifs.server.hsm.SnaplockDriver.createVolume(SnaplockDriver.java:458) 
      at oracle.ifs.server.HsmService.openVolume(HsmService.java:216) 
      at oracle.ifs.server.S_Media.getHsmVolume(S_Media.java:6029) 
      at oracle.ifs.server.S_Media.getObjectFromMedia(S_Media.java:2022) 
      at oracle.ifs.server.S_Media.getObjectFromMedia(S_Media.java:1936) 
      at oracle.ifs.server.S_Media.getObjectFromMedia(S_Media.java:1914) 
      at oracle.ifs.server.S_Media.getContentStream(S_Media.java:1767) 
      at oracle.ifs.server.S_MediaBlob.getContentStream(S_MediaBlob.java:287) 
      at oracle.ifs.server.S_ContentObject.getContentStream(S_ContentObject.java:751) 
      at oracle.ifs.server.S_LibrarySession.DMGetContentStream(S_LibrarySession.java:16418) 
      at oracle.ifs.beans.LibrarySession.DMGetContentStream(LibrarySession.java:13755) 
      at oracle.ifs.beans.ContentObject.getContentStream(ContentObject.java:522) 
      at oracle.ifs.beans.Document.getContentStream(Document.java:570) 
      at oracle.ifs.ecm.beans.EcmDocument.getContentStream(EcmDocument.java:2668) 
      at oracle.ifs.fdk.impl.FileContentManagerImpl.getContent(FileContentManagerImpl.java:184) 
      ... 20 more

FdkException Details: oracle.ifs.fdk.FdkException: ErrorCode = ORACLE.FDK.UnexpectedError; DetailedErrorCode = ORACLE.FDK.ServerError; Cause = netapp/manage/NaAPIFailedException; ServerStackTraceId = 12-1252807002786; Info[0] = {ORACLE.FDK.INFO.Id = 84870954}; Entries = null

The issue can be reproduced at will with the following steps:

  1. Apply <> "CONTENT DB 10.2.1.0.16 PATCH" 
  2. Restart Content DB
  3. Try to retrieve a document that has been externalized to SnapLock

Changes

The issue started to occur after the Content DB 10.2.1.0.16 patch has been applied.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.