Unable To Retrieve Documents From SnapLock After Applying A Content DB Patch (Doc ID 887214.1)

Last updated on JUNE 07, 2017

Applies to:

Oracle Content Services - Version: 10.2.1.0.0
This problem can occur on any platform.

Symptoms

Using Content DB 10.2.1.0.16:

When attempting to retrieve documents that have been externalized to the SnapLock volume, the following error appears in the $ORACLE_HOME/j2ee/OC4J_Content/application-deployments/content/OC4J_Content_default_island_1/application.log:

09/09/13 03:56:42 content:  [oracle.ifs.fdk.ExceptionLogger] [20] 225054393 orcladmin SEVERE: Exception ID: 12-1252807002786 
ORACLE.FDK.UnexpectedError:ORACLE.FDK.ServerError
at oracle.ifs.fdk.FdkException.getInstance(FdkException.java:181)
at oracle.ifs.fdk.FdkException.getInstance(FdkException.java:133)
at oracle.ifs.fdk.FdkException.getInstance(FdkException.java:93)
at oracle.ifs.fdk.impl.FileContentManagerImpl.getContent(FileContentManagerImpl.java:191)
at oracle.ifs.protocols.dav.ecm.EcmDavServlet.fullbodyGetOrHead(EcmDavServlet.java:2637)
at ...
Caused by: java.lang.NoClassDefFoundError: netapp/manage/NaAPIFailedException
at oracle.ifs.server.hsm.SnaplockDriver.createVolume(SnaplockDriver.java:458)
at oracle.ifs.server.HsmService.openVolume(HsmService.java:216)
at oracle.ifs.server.S_Media.getHsmVolume(S_Media.java:6029)
at oracle.ifs.server.S_Media.getObjectFromMedia(S_Media.java:2022)
at oracle.ifs.server.S_Media.getObjectFromMedia(S_Media.java:1936)
at oracle.ifs.server.S_Media.getObjectFromMedia(S_Media.java:1914)
at oracle.ifs.server.S_Media.getContentStream(S_Media.java:1767)
at oracle.ifs.server.S_MediaBlob.getContentStream(S_MediaBlob.java:287)
at oracle.ifs.server.S_ContentObject.getContentStream(S_ContentObject.java:751)
at oracle.ifs.server.S_LibrarySession.DMGetContentStream(S_LibrarySession.java:16418)
at oracle.ifs.beans.LibrarySession.DMGetContentStream(LibrarySession.java:13755)
at oracle.ifs.beans.ContentObject.getContentStream(ContentObject.java:522)
at oracle.ifs.beans.Document.getContentStream(Document.java:570)
at oracle.ifs.ecm.beans.EcmDocument.getContentStream(EcmDocument.java:2668)
at oracle.ifs.fdk.impl.FileContentManagerImpl.getContent(FileContentManagerImpl.java:184)
... 20 more

FdkException Details: oracle.ifs.fdk.FdkException: ErrorCode = ORACLE.FDK.UnexpectedError; DetailedErrorCode = ORACLE.FDK.ServerError; Cause = netapp/manage/NaAPIFailedException; ServerStackTraceId = 12-1252807002786; Info[0] = {ORACLE.FDK.INFO.Id = 84870954}; Entries = null

The issue can be reproduced at will with the following steps:

  1. Apply <<Patch 8802792>> "CONTENT DB 10.2.1.0.16 PATCH" 
  2. Restart Content DB
  3. Try to retrieve a document that has been externalized to SnapLock

Changes

The issue started to occur after the Content DB 10.2.1.0.16 patch has been applied.

Cause

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