Error: Page Metadata Could Not Be Obtained From The Portal Database (Doc ID 887957.1)

Last updated on JUNE 27, 2017

Applies to:

Portal - Version 10.1.2.0.2 and later
Information in this document applies to any platform.
Checked for relevance on 29-Aug-2014

Symptoms

Attempting to access Portal through a reverse Proxy and the following error occurs in the browser:


Error: Page Metadata could not be obtained from the Portal database.  


The OC4J_Portal application.log contains the following errors:


portal: id=100229735195,1 ContentFetcher Unexpected Exception Request
Failed:oracle.webdb.dispatcher.DispatcherException: I/O Error dispatching request
name=content-fetcher5 label=pageMeta
url=http://servername:7777/portal/pls/portal/!PORTAL.wwpob_page.show/TOPLEVELSITE
time=60002ms timeout=60000ms process=Dispatching  

  

Ping and Telnet to the servername / virtual hostname used to access Portal is successful.
Portal configuration is front ended by a reverse proxy (Apache 2.2).

Note:
This occurred in a Portal 10.1.x environment, but similar errors could also occur in a Portal 11.1.x environment.

 

Cause

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