WebCenter Interaction Installer Hangs When Installing Application Files With OutOfMemory Error (Doc ID 964691.1)

Last updated on DECEMBER 02, 2016

Applies to:

Oracle WebCenter Interaction - Version 10.3.0.0 to 10.3.0.1
Oracle WebCenter Collaboration - Version 10.3.0 to 10.3.0.1
Oracle WebCenter Ensemble - Version 10.3.0.0 to 10.3.0.1
Oracle WebCenter Analytics - Version 10.3.0 to 10.3.0.1
Linux x86
IBM AIX on POWER Systems (64-bit)
Oracle Solaris on SPARC (64-bit)
***Checked for relevance on 28-Jan-2014***

Symptoms

When installing WebCenter Interaction products, the installer may sometimes fail with a Java OutOfMemoryError exception when unpacking the installer files.

When executing the installer in graphical mode, the installer will hang during the display of the progress bar when installing files.

When executing the installer in silent mode, the installer will throw the following Java OutOfMemoryError exception when installing files:

[Invocation of this Java Application has caused an InvocationTargetException. This application will now exit. (LAX)

Stack Trace:
java.lang.OutOfMemoryError
at java.util.zip.ZipFile.open(Native Method)
at java.util.zip.ZipFile.<init>(Unknown Source)
at java.util.zip.ZipFile.<init>(Unknown Source)
at ZeroGce.a(DashoA10*..)
at ZeroGce.b(DashoA10*..)
at ZeroGc0.d(DashoA10*..)
at ZeroGc0.<init>(DashoA10*..)
at ZeroGce.b(DashoA10*..)
at com.zerog.ia.installer.Installer.getFileActionResource(DashoA10*..)
at com.zerog.ia.installer.actions.InstallFile.j(DashoA10*..)
at com.zerog.ia.installer.actions.InstallFile.installSelf(DashoA10*..)
at com.zerog.ia.installer.InstallablePiece.install(DashoA10*..)
at com.zerog.ia.installer.InstallablePiece.install(DashoA10*..)
at com.zerog.ia.installer.GhostDirectory.install(DashoA10*..)
at com.zerog.ia.installer.InstallablePiece.install(DashoA10*..)
at com.zerog.ia.installer.Installer.install(DashoA10*..)
at com.zerog.ia.installer.LifeCycleManager.a(DashoA10*..)
at com.zerog.ia.installer.LifeCycleManager.a(DashoA10*..)
at com.zerog.ia.installer.Main.main(DashoA10*..)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.zerog.lax.LAX.launch(DashoA10*..)
at com.zerog.lax.LAX.main(DashoA10*..)

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms