Oracle Portal takes long Time to Connect, it Hangs or Returns: "The page cannot be displayed error" (Doc ID 965268.1)

Last updated on JULY 29, 2016

Applies to:

Portal - Version 10.1.4.0 to 10.1.4.2 [Release 10gR2]
Information in this document applies to any platform.
Checked for relevance on 13-Jun-2013

Symptoms

Users are unable to login from Oracle Portal.

When attempting to login the following happens:

The Portal Application.log shows the following errors:

09/10/26 10:07:43 portal: [module=RepositoryServlet, ecid=217276791913,1] ERROR: Repository Gateway error:
Database Error: ORA=20006 ORA-20006: The session context could not be restored because the cookie value does not match the value stored in the session repository.
ORA-06512: at "PORTAL.WPG_SESSION", line 198
ORA-06512: at line 30


The ssoServer.log shows errors like this:

[ERROR] AJPRequestHandler-ApplicationServerThread-17 Could not locate user attributes for user: xxxx

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms