IIS WORKER PROCESS CRASH

(Doc ID 968833.1)

Last updated on JULY 05, 2017

Applies to:

COREid Access - Version: 7.0.4 to 10.1.4.2.1 - Release: 7.0.4
Information in this document applies to any platform.

Symptoms

IIS Worker Process crashes as soon as IIS 6 WebGate is installed and webgate.dll is added to the ISAPI filters.

The crash occurs for any HTTP request sent to the Web Server, whether the requested URL is webgate-protected or not.

The WebGate "access" folder is as follows:

"C:\OAM1014\webgate\access". So the WebGate installation folder is "C:\OAM1014\webgate".

Changes

For system security, the customer removed the "Users" group permissions from the root drive. This was done prior to the Webgate installation. Therefore the user "NETWORK SERVICE" no longer had "Read" access to the WebGate installation folder.

Please Note that user "NETWORK SERVICE" is included within the "Users" security group and has read/write access by default in Windows.

Cause

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