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OAM 10g : Password Reset Emails Are Being Blocked As Malformed Mime Header (Doc ID 970852.1)

Last updated on FEBRUARY 03, 2019

Applies to:

COREid Identity - Version: 10.1.4.2 and later   [Release: 10g and later ]
Information in this document applies to any platform.

Symptoms

-- Problem Statement:
When the Identity Server product is configured to send an email on password change, the email that is sent contains a typo in the header.

The Content-Transfer-Encoding line is as follows:

"Content-Transfer-Encoding: : 8-bit" (note the double colons)

Instead, it should be this:

"Content-Transfer-Encoding: 8bit"

As a result of this error, spam gateway filters block the email messages, tagging them as Malformed Mime.

For example:

'Emails flow through MailMarshall for content filtering and email security. MailMarshall is blocking the message saying the MIME Content-Transfer-Encoding is invalid. Upon review of the SMTP transcript, the encoding type is "Content-Transfer-Encoding:: 8-bit" (note the double colons)."

-- Steps To Reproduce:
Have OIS send e-mail upon Password Reset.

Cause

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In this Document
  Symptoms
  Cause
  Solution
  References

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