Alternate File Ignored For Workflow Items (Doc ID 974512.1)

Last updated on MARCH 10, 2016

Applies to:

Oracle Universal Content Management - Version: 10.1.3.3.0 - Release: 10gR3
Information in this document applies to any platform.

Symptoms


 On : 10.1.3.5.0 version, Content Server

Alternate file is ignored for workflow items when file type is pdf. Primary file becomes the web viewable file.

EXPECTED BEHAVIOR
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The Alternate file should be the web viewable file.

STEPS
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The issue can be reproduced at will with the following steps:

1.  Configure Conversion for PDF files through refinement
2.  Configure word document conversion through PDF Converter
3.  Create Workflow for Content
4.  Check in content that meets the criteria to enter the workflow.  USE:  Primary file a .doc and Alternate file a .pdf  (problem only exists when alternate file is PDF)
5. Wait for refinery to complete its activities and return the documents to content server.

Content entering Workflow.   Primary file .doc, Alternate file .pdf.   The .doc becomes the web viewable file the .pdf file is unavailable.

BUSINESS IMPACT
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 ue to this issue the alternate file for all items going into workflow is completely inaccessible.

Changes

Upgrade to 10g and patches.

Cause

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