Actionable Email approval feature can Override Second Approver in Sequential Approval

(Doc ID 977897.1)

Last updated on DECEMBER 22, 2009

Applies to:

Oracle(R) BPEL Process Manager - Version: 10.1.3.3 - Release: AS10gR3
Information in this document applies to any platform.

Symptoms

A Human Task has sequential approvers jcooper and jstein and is set to use actionable emails.
If the task is approved by jcooper in the Worklist Application and then approved again by jcooper using the email notification approval link, the task is successfully completed and is not passed to jstein.

The issue happens if the first approver submits their first approval via email or the Worklist application. In either case, the result is the same.
The original actionable email notification can be used to override the sequential approval and approve the task once it's assigned to the second approver.

Cause

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