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Actionable Email approval feature can Override Second Approver in Sequential Approval (Doc ID 977897.1)

Last updated on APRIL 01, 2019

Applies to:

Oracle(R) BPEL Process Manager 10g - Version 10.1.3.3 and later
Information in this document applies to any platform.

Symptoms

A Human Task has sequential approvers j1 and j2 and is set to use actionable emails.
If the task is approved by j1 in the Worklist Application and then approved again by j1 using the email notification approval link, the task is successfully completed and is not passed to j2.

The issue happens if the first approver submits their first approval via email or the Worklist application. In either case, the result is the same.
The original actionable email notification can be used to override the sequential approval and approve the task once it's assigned to the second approver.

Cause

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In this Document
Symptoms
Cause
Solution
References


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