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Custom Views Created Using Workflow APIs Not Visible For Users If Case Agnostic Feature Is Enabled (Doc ID 980560.1)

Last updated on MARCH 27, 2020

Applies to:

Oracle(R) BPEL Process Manager 10g - Version and later
Information in this document applies to any platform.


Using  SOA, after creating a custom view with the bpel worklist API, the view is not displayed when using case insensitive user names.

Followed steps mentioned in  <Note. 748468.1>  How to Enable Case Agnostic (Case Insensitive) Behavior of Workflow Services?, to enable the case agnostic (case insensitive) feature

NOTE: The issue can not be reproduced when creating a view with the standard worklist application.It can only reproduced when using the worklist API to create a custom view

Exact steps that are used in this scenario:

1. Create a custom view with the worklist API.
As view owner use the name "jCOOper".
As view grantee us the name "wFaulk"

2. When login as "jcooper" or "wfaulk" in the worklist application, the custom created view will not be displayed.

3. In WFTASKUSERVIEW and WFTASKUSERVIEWGRANT (BPEL-Schema) the view is created with viewowner "jCOOper" and grantee "wFaulk".

4. After manually changing the viewowner and grantee to lower case settings, the view is displayed when you login to worklist application as "jcooper" or "wfaulk"

5. When creating a new task and assign it to user "jCOOper", the task will be displayed in the worklist application. In the WFTASK table, the assignee user is also stored as "jCOOper".


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