Generating Thumbnail from Inbound Refinery fails with "error while loading shared libraries: libstdc++.so.5" (Doc ID 985277.1)

Last updated on MAY 10, 2017

Applies to:

Oracle WebCenter Content - Version 10.0 to 11.1.1.5.0 [Release 10gR3 to 11g]
Information in this document applies to any platform.

Symptoms


When trying to generate a thumbnail through Inbound Refinery, the following error message is thrown:

<ibr_location>/shared/os/linux/lib/contentaccess/exsimple:
error while loading shared libraries: libstdc++.so.5: cannot open shared object file: No such file or directory

Server log output:

Creating jpg thumbnail.
Creating thumbnail image of <filename>.
Writing Image Export resource file.
Launching Image Export csLinefeed

<ibr_location>/shared/os/linux/lib/contentaccess/exsimple: error while loading shared libraries: libstdc++.so.5: cannot open shared object file: No such file or directory

!syExceptionType,java.lang.Throwable
java.lang.Throwable
at intradoc.common.IdcLogWriter.doMessageAppend(Unknown Source)
at intradoc.common.Log.addMessage(Unknown Source)
at intradoc.common.Log.errorEx2(Unknown Source)
at intradoc.common.Log.errorEx(Unknown Source)
at docrefinery.agent.Logger.logError(Logger.java:138)
at docrefinery.convert.StepHandler.executeStepByName(StepHandler.java:140)
at docrefinery.convert.ConversionDriver.processSteps(ConversionDriver.java:231)
at docrefinery.convert.ConversionDriver.convertDocument(ConversionDriver.java:144)
at docrefinery.convert.ConversionDriver.processSubConversion(ConversionDriver.java:165)
at docrefinery.convert.StepHandler.executeStepByName(StepHandler.java:109)
at docrefinery.convert.ConversionDriver.processSteps(ConversionDriver.java:231)
at docrefinery.convert.ConversionDriver.convertDocument(ConversionDriver.java:144)
at docrefinery.convert.ConversionDriver.processSubConversion(ConversionDriver.java:165)
at docrefinery.convert.StepHandler.executeStepByName(StepHandler.java:109)
at docrefinery.convert.ConversionDriver.processSteps(ConversionDriver.java:231)
at docrefinery.convert.ConversionDriver.convertDocument(ConversionDriver.java:144)
at docrefinery.queue.PreConvertedRefineryQueueMonitor.handleCurrentQueueItem(PreConvertedRefineryQueueMonitor.java:204)
at docrefinery.queue.PreConvertedRefineryQueueMonitor.monitorRefineryPreConverterQueue(PreConvertedRefineryQueueMonitor.java:125)
at docrefinery.queue.PreConvertedRefineryQueueMonitor$1.run(PreConvertedRefineryQueueMonitor.java:93)
at java.lang.Thread.run(Thread.java:595)

Cause

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