Error Experienced When Navigating to WCI Login Page: "The Server has experienced an error. Try again or contact your portal administrator if you continue to experience problems."

(Doc ID 988380.1)

Last updated on MAY 03, 2018

Applies to:

Oracle WebCenter Interaction - Version 6.5.0 to 10.3.3.0
Information in this document applies to any platform.

Symptoms

You are unable to browse to the WCI login page. The following message is displayed in the browser:

Error - The server has experienced an error. Try again or contact your portal administrator if you continue experiencing problems.


The following types of error message appear in a PTSpy trace:

9-9-2009 12:42:09.176 Warning OpenKernel.OpenHttp.Core devnet.plumtree.com PTSelectorThread_1313174751 com.plumtree.openkernel.impl.openhttp.core.PTRequest OnError() - Cancelling request to [http://hostname:port/imageserver/plumtree/portal/private/pagelayouts/header.html] because of exception.
com.plumtree.openfoundation.util.XPException: Connection refused (errno:239)


and:

9-9-2009 12:42:09.180 Warning OpenKernel.OpenHttp.Core devnet.plumtree.com PTSelectorThread_1313174751 com.plumtree.openkernel.impl.openhttp.core.OKIPLoadBalancer Marking ip address [###.###.###.###:80] down because there were [106] consecutive failures registered for it. <ptLogMsgEnd>


where ###.###.###.### is the ip address of the image server.

Cause

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