Error Experienced When Navigating to WCI Login Page: "The Server has experienced an error. Try again or contact your portal administrator if you continue to experience problems."
(Doc ID 988380.1)
Last updated on MAY 03, 2018
Applies to:
Oracle WebCenter Interaction - Version 6.5.0 to 10.3.3.0Information in this document applies to any platform.
Symptoms
You are unable to browse to the WCI login page. The following message is displayed in the browser:
Error - The server has experienced an error. Try again or contact your portal administrator if you continue experiencing problems.
The following types of error message appear in a PTSpy trace:
9-9-2009 12:42:09.176 Warning OpenKernel.OpenHttp.Core devnet.plumtree.com PTSelectorThread_1313174751 com.plumtree.openkernel.impl.openhttp.core.PTRequest OnError() - Cancelling request to [http://hostname:port/imageserver/plumtree/portal/private/pagelayouts/header.html] because of exception.
com.plumtree.openfoundation.util.XPException: Connection refused (errno:239)
com.plumtree.openfoundation.util.XPException: Connection refused (errno:239)
and:
9-9-2009 12:42:09.180 Warning OpenKernel.OpenHttp.Core devnet.plumtree.com PTSelectorThread_1313174751 com.plumtree.openkernel.impl.openhttp.core.OKIPLoadBalancer Marking ip address [###.###.###.###:80] down because there were [106] consecutive failures registered for it. <ptLogMsgEnd>
where ###.###.###.### is the ip address of the image server.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |