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Internal Error: 0x800XXXXX When Using or Installing IRM Desktop (Doc ID 989612.1)

Last updated on MAY 13, 2019

Applies to:

Oracle WebCenter Content: Rights - Version 5.0 and later
Information in this document applies to any platform.


When opening sealed content, or after installing IRM Desktop, users may see one of the error messages below, either in a status page or in a message box. The error might also be displayed on login when the Oracle IRM Desktop system tray application (IrmBackground.exe) launches.

Unable to process synchronization settings.
Internal Error: 0x80004003


The Trusted Clock is not functioning correctly.
Internal Error: 0x80040803


Oracle IRM Desktop terminated unexpectedly last time it was used. To continue to use Oracle IRM you will need to reboot your machine.
Internal Error: 0x8004050B


An internal error occurred. IRM offline database exception.
Internal Error: 0x80040505


An internal error occurred. IRM core exception.
Internal Error: 80040401
Internal Error: 0x8004050E
Internal Error: 0x8004050F (DB_DEADLOCK )
Internal Error: 0x80040510 (DB_ENCRYPT_KEY_FAIL)
Internal Error: 0x80040511 (DB_DECRYPT_KEY_FAIL)


Relevant changes include:


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