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Unable to view answers with HTTP 500 error (Doc ID 1037041.1)

Last updated on NOVEMBER 08, 2019

Applies to:

ATG eServer - Version 5.2 and later
Information in this document applies to any platform.
Product Name: Enterprise Search: Self Service
Product Version: 4.0 SP2

Symptoms

Unable to view answers with HTTP 500 error
HTTP Status 500
Type Exception report
From server.log

2005-08-12 13:29:21,875 ERROR [org.jboss.web.localhost.Engine] ApplicationDispatcher[/ext] Servlet.service() for servlet jsp threw exception
org.apache.jasper.JasperException: Missing message for key "restricted.manitext.user.group"
at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:254)
ES is loading incorrect string file when there are multiple sites

Changes

The files or files in the following directory were customized.
pksi-sutdioui.ear
pksi-solution-def.war

The following z<sitename>.ear was added and it had 2 wars

z<site_name>.ear
|_ <Site 1>.war
|_ <Site 2>.war
|_ META-INF

The error in the server.log occurred when an answer was viewed in Site 1.
<site 1>.war and <site 2>.war had a different srings.properties files.  \jboss\server\default\deploy\zhds.ear\<site 1>.war\WEB-INF\classes\resources\strings.properties had the key "restricted.manitext.user.group" but not in \jboss\server\default\deploy\zhds.ear\<site 2>.war\WEB-INF\classes\resources\strings.properties.  This particular key was only used in Site 1 thus it was not added in Site 2's strings.properties file.

Cause

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In this Document
Symptoms
Changes
Cause
Solution

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