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How to Debug ATG Faceted Search Issues (Doc ID 1037832.1)

Last updated on NOVEMBER 15, 2019

Applies to:

Oracle ATG Web Commerce Search - Version 2007.1 and later
Information in this document applies to any platform.
Product Version: 2007.1 and above


Goal

Please send in the following information to help Oracle ATG Customer Support to debug Faceted Search issues.

Solution

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In this Document
Goal
Solution
 1. The latest index files from the deployment share 
 2. An export of your category/refinements mappings
 3. Screenshots of category/facet mappings in Merch UI
 4. The request/response xml for the problematic searches
 6. Output from IndexReport tool
 7.1. If Search (rank) configs and facet configs are not present in the index.
 7.2. If Search (rank) configs and facet configs are present in the index.
 For all search config request problems:
 For all Pre ATG 9.0 version request problems:
 For all ATG 9.0 and above version request problems:
 8. Facet Search Droplet vs Query Form Handler
 9. Which patches for your Oracle ATG products are installed in your system.
References

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