My Oracle Support Banner

TemplateEmailSender Reports Error "EmailRequestThread is dead" (Doc ID 1037854.1)

Last updated on JUNE 20, 2018

Applies to:

Oracle ATG Web Commerce - Version 2006.3 and later
Information in this document applies to any platform.

Symptoms

Template emails are not getting sent and the following error appears in the log file:

Error     /atg/userprofiling/email/TemplateEmailSender       EmailRequestThread is dead

Or:

Error /atg/userprofiling/email/IndividualEmailSender EmailRequestThread is dead, trying to restart

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
 Verify Loopback Request Configuration
 Disable Request Redirection
 Check for Request Processing Errors
 Check Server Startup Time
 Enable Restarting of EmailRequestThread


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.