TemplateEmailSender Reports Error "EmailRequestThread is dead" (Doc ID 1037854.1)

Last updated on DECEMBER 22, 2016

Applies to:

Oracle ATG Web Commerce - Version 2006.3 and later
Information in this document applies to any platform.

Symptoms

Template emails are not getting sent and the following error appears in the log file:

Error     /atg/userprofiling/email/TemplateEmailSender       EmailRequestThread is dead

Or:

Error /atg/userprofiling/email/IndividualEmailSender EmailRequestThread is dead, trying to restart

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms