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TemplateEmailSender Reports Error "EmailRequestThread is dead" (Doc ID 1037854.1)

Last updated on NOVEMBER 23, 2019

Applies to:

Oracle Commerce Platform - Version 2006.3 and later
Information in this document applies to any platform.


Template emails are not getting sent and the following error appears in the log file:

Error     /atg/userprofiling/email/TemplateEmailSender       EmailRequestThread is dead


Error /atg/userprofiling/email/IndividualEmailSender EmailRequestThread is dead, trying to restart


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In this Document
 Verify Loopback Request Configuration
 Disable Request Redirection
 Check for Request Processing Errors
 Check Server Startup Time
 Enable Restarting of EmailRequestThread

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