How to Troubleshoot Search Engine Related Issues (Doc ID 1038005.1)

Last updated on JUNE 15, 2017

Applies to:

Oracle ATG Web Commerce Search - Version 2007.1 to 10.2.0.5 [Release 2007 to 10]
Information in this document applies to any platform.

Goal

How to troubleshoot an issue when no answers are returning using ATG Search?
What kind of information should be collected for the search engine related issue?

Symptoms:
Not getting any search results.
Search environment showed stopped or partially running.
Indexing failure due to search engine process being crashed.

Solution

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