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How does Natural Language Search work and what are some recommended best Practices? (Doc ID 1039007.1)

Last updated on AUGUST 15, 2018

Applies to:

Oracle Knowledge - Version 8.0.x and later
Information in this document applies to any platform.
Information in this document applies to any platform.

Symptoms

Are there any Best Practices to Elicit Natural Language Questions?

Changes

The OOB rules are constructed to score for a natural language search paradigm. it is not a key word search program where all words are searched equally.

Some words are ignored - skip words
Spelling is corrected and this can be based on different algorithms.
Then business terms (synonyms) can be weighted differently.
Specific content can be targeted for specific search words.
Scoring is done based on concept strength, proximity of the words, frequency of the words and then article usage and some other small factors like title etc.

The oob rules drive the system and there are percentages set to optimize the system to give the best answers.

It is not recommended that you change the rules that ship with the system as the results will be less relevant to your business.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
 Ambiguous Terms
References

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