What are the Repercussions of Deleting and Re-adding Console Users to IM?

(Doc ID 1039462.1)

Last updated on DECEMBER 11, 2017

Applies to:

Oracle Knowledge - Version 8.0.x to 8.4.7.1 [Release 8.0 to 8.4]
Information in this document applies to any platform.
Information in this document applies to any platform.

Symptoms

What are the repercussions of deleting and readding console users to IM?
Linking a case id to a content record either via the management console or via the tag library or webservices does not work.

Cause

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