Last updated on MAY 31, 2016
Applies to:Oracle Knowledge - Version 8.0.x and later
Information in this document applies to any platform.
At times a search question is not returning the articles that the user expects to see. When the search question is asked there are several layers of specification that determine how the results are brought back to the user. These are some of the factors that can affect which articles are returned to the user.
-- If the content has been crawled and indexed and classified (tagged) correctly.
-- If the tags (usergroups, views and categories) were correctly established when the article was created. There can also be custom processing as part of the crawl setting up these tags.
-- The question asked is 'scored' to the articles using the dictionary rules, only the 'best' documents are returned.
-- There are be parameters passed in the request that are set for the user by the application to determine the selection of the possible articles.
The tagging of articles for usergroups, views, categories and other tags that can be used are called the facets of the article. The Knowledge article helps to understand the interaction of producing search results from all of these different factors.
Here are some tips for debugging facet/tagging issues where search runtime results aren't returning expected answers.
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