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My Content is Missing- Tips for Debugging when Results aren't Returning Expected Answers (Doc ID 1040309.1)

Last updated on JANUARY 15, 2019

Applies to:

Oracle Knowledge - Version 8.0.x and later
Information in this document applies to any platform.

Symptoms

Overview

At times a search question is not returning the articles that the user expects to see.  When the search question is asked there are several layers of specification that determine how the results are brought back to the user. These are some of the factors that can affect which articles are returned to the user.

  -- If the content has been crawled and indexed and classified (tagged) correctly.

  -- If the tags (usergroups, views and categories) were correctly established when the article was created.  There can also be custom processing as part of the crawl setting up these tags.

  -- The question asked is 'scored' to the articles using the dictionary rules, only the 'best' documents are returned.

  -- There are be parameters passed in the request that are set for the user by the application to determine the selection of the possible articles.

The tagging of articles for usergroups, views, categories and other tags that can be used are called the facets of the article.  The Knowledge article helps to understand the interaction of producing search results from all of these different factors.

Here are some tips for debugging facet/tagging issues where search runtime results aren't returning expected answers.

Cause

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In this Document
Symptoms
 Overview
Cause
Solution
 First - Always know what answers you are expecting and what facets they should be a part of.
 Third - Check the parameters passed in the search request and how they are used in the runtime logs
 Language parameters 
 Security parameters
 Fourth - Check the rules that are firing
 Finally
References

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