Why are IM reference keys used for objects such as categories and views in IC filters or facets instead of labels (Doc ID 1040486.1)

Last updated on AUGUST 31, 2016

Applies to:

Oracle Knowledge - Version 8.1.2.1 and later
Information in this document applies to any platform.
Information in this document applies to any platform.

Symptoms

IM reference keys are used for objects such as categories and views in IC filters or facets instead of labels

Categories are tags or facets that are added to IM articles for grouping articles for search.  The IM categories (and other objects)  can be then used to filter the articles returned in the search.  The filter labels can be generated from IM refkeys, IM labels, or Personal Nav labels.  These facets are also used in the content generation and are associated to the articles for faceting that can be done by dictionary rules or by the IC interface itself, either through filtering, pre-faceting, or some customization.

Changes

OOB the categories have labels when they are created in the default locale.  The categories are classified and automatically set to reflect the labels given in the IM console.  When using a different locale the labels have to be translated in IM using the export resources for translation function.  If a label is missed from translation then the reference key will be used.  In 8.5.1.5 a flag has been added to use the default locale label where there are no translated labels.  This flag is FacetLabelUseDefaultLocaleLabelNotRefkey and can be set in system manager under the navigation service in the default config.

Cause

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