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How to Edit and Control the InfoCenter Filter Facet Labels (Doc ID 1040486.1)

Last updated on SEPTEMBER 11, 2020

Applies to:

Oracle Knowledge - Version 8.1.2.1 and later
Generic (Platform Independent)
Information in this document applies to any platform.

Symptoms

IM reference keys are used for objects such as categories and views in IC filters or facets instead of labels on the search side.  If IM reference keys are used for objects such as categories and views in IC filters or facets instead of labels then some settings may need to be changed.

Categories are tags or facets that are added to IM articles for grouping articles for search.  The IM categories (and other objects)  can be then used to filter the articles returned in the search.  The filter labels can be generated from IM refkeys, IM labels, or Personal Nav labels.  These facets are also used in the content generation and are associated to the articles for faceting that can be done by dictionary rules or by the IC interface itself, either through filtering, pre-faceting, or some customization.

The workbench Personal Navigation tool can be used to create custom facets.  If custom facets are created then their labels in Personal Navigation are used as the labels in the filters.

Changes

OOB the categories have labels when they are created in the default locale.  The categories are classified and automatically set to reflect the labels given in the IM console.  When using a different locale the labels have to be translated in IM using the export resources for translation function.  If a label is missed from translation then the reference key will be used.  In 8.5.1.5 a flag has been added to use the default locale label where there are no translated labels.  This flag is FacetLabelUseDefaultLocaleLabelNotRefkey and can be set in system manager under the navigation service in the default config.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
 For 8.5 and 8.6 releases:
 
For releases prior to 8.5:

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