Documents Saved in MS Office are not Opening or Saving Correctly in IM and IC (Doc ID 1040742.1)

Last updated on JULY 27, 2015

Applies to:

Oracle Knowledge - Version 8.0.x and later
Information in this document applies to any platform.
Information in this document applies to any platform.

Symptoms

Documents saved in MS Office 2007 unexpectedly saved as Zip files in IM and IC

Documents saved in MS Office 2007 open to an empty page in IM and IC

Documents saved in MS Office 2007 open to garbled text

Cause

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