UnknownHostException when starting component on EAC client server (Doc ID 1042336.1)

Last updated on OCTOBER 12, 2015

Applies to:

Oracle Commerce Guided Search / Oracle Commerce Experience Manager - Version 5.1.0 and later
Information in this document applies to any platform.

Symptoms

When you attempt to start a dgraph or logserver on an EAC client, the dgraph or logserver process fails to start and is shut down by the EAC after a timeout expires. On UNIX, the ps utility reports the dgraph or logserver process as being in a <defunct> state. 

An error similar to this appears in the Deployment Template application log, [app_dir]/log/app.0.0.log: 

 

Cause

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