My Oracle Support Banner

UnknownHostException when starting component on EAC client server (Doc ID 1042336.1)

Last updated on MAY 01, 2018

Applies to:

Oracle Commerce Guided Search / Oracle Commerce Experience Manager - Version 5.1.0 and later
Information in this document applies to any platform.

Symptoms

When you attempt to start a dgraph or logserver on an EAC client, the dgraph or logserver process fails to start and is shut down by the EAC after a timeout expires. On UNIX, the ps utility reports the dgraph or logserver process as being in a <defunct> state. 

An error similar to this appears in the Deployment Template application log, [app_dir]/log/app.0.0.log: 

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.