Troubleshooting a Deployment Template failure caused by empty or missing dgraph_input directory (Doc ID 1042908.1)

Last updated on MAY 30, 2017

Applies to:

Oracle Commerce Guided Search / Oracle Commerce Experience Manager - Version 5.1.0 and later
Information in this document applies to any platform.

Symptoms

In a Deployment Template application running on Windows servers, the baseline update script fails to start a Dgraph component. The error log for the affected Dgraph shows that the component failed to start because its input directory (dgraph_input) is empty or missing. After the failure, one or more of these directories appear on the file system next to the dgraph_input directory: dgraph_input_new or dgraph_input_old.

Cause

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