Troubleshooting a Deployment Template failure caused by empty or missing dgraph_input directory

(Doc ID 1042908.1)

Last updated on MAY 30, 2017

Applies to:

Oracle Commerce Guided Search / Oracle Commerce Experience Manager - Version 5.1.0 and later
Information in this document applies to any platform.


In a Deployment Template application running on Windows servers, the baseline update script fails to start a Dgraph component. The error log for the affected Dgraph shows that the component failed to start because its input directory (dgraph_input) is empty or missing. After the failure, one or more of these directories appear on the file system next to the dgraph_input directory: dgraph_input_new or dgraph_input_old.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms