CTM Clients Unable To Connect Error: Exception Logging In

(Doc ID 1052795.1)

Last updated on SEPTEMBER 21, 2016

Applies to:

Oracle Communications IP Service Activator - Version 5.2.3 and later
Information in this document applies to any platform.

Symptoms

Users could not use CTM. The client was always reporting a error in the /modules/logs/ctm.log

2010-01-21 13:49:52 ERROR :::Exception, logging in
2010-01-21 13:49:52 ERROR XtmOSAHelper (login failed) session==null
2010-01-21 13:49:52 ERROR XtmSessionImpl (XtmException) message=XtmOSAHelper (login failed) session==null
2010-01-21 13:49:52 ERROR TemplateSelector (XtmException) message=XtmOSAHelper (login failed) session==null


The server logs <IPSA HOME>/modules/logs/ctm.log was not showing any client connection attempts

2010-01-21 13:49:33 DEBUG monitor.run (check values) availableCount=5 totalCount=5 usedCount=0 targetCount=2
2010-01-21 13:49:43 INFO CORBA call received: areYouOK
2010-01-21 13:49:43 INFO CORBA starttime call received
2010-01-21 13:49:43 INFO CORBA component_attributes call received
2010-01-21 13:50:33 DEBUG monitor.run (check values) availableCount=5 totalCount=5 usedCount=0 targetCount=2
2010-01-21 13:51:33 DEBUG monitor.run (check values) availableCount=5 totalCount=5 usedCount=0 targetCount=2
2010-01-21 13:52:14 INFO CORBA call received: areYouOK
2010-01-21 13:52:14 INFO CORBA starttime call received
2010-01-21 13:52:14 INFO CORBA component_attributes call received
2010-01-21 13:52:33 DEBUG monitor.run (check values) availableCount=5 totalCount=5 usedCount=0 targetCount=2
2010-01-21 13:53:33 DEBUG monitor.run (check values) availableCount=5 totalCount=5 usedCount=0 targetCount=2
2010-01-21 13:54:33 DEBUG monitor.run (check values) availableCount=5 totalCount=5 usedCount=0 targetCount=2

 

If the user is seeing no log detail then both on the server and client, edit the "modules.properties" file and change the "LOG_LEVEL" parameter to 4, then restart the UI and CTM server




Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms