MetaSolv Solution application hangs on PSR order; receives "FWK005 parse may not be called while parsing" error and crashes with "Error Number 39" (Doc ID 1053467.1)

Last updated on APRIL 01, 2015

Applies to:

Oracle Communications MetaSolv Solution - Version 6.0.15 and later
Information in this document applies to any platform.
***** checked for relevance on 02-April-15 ************

Symptoms

On certain accounts, the application hangs after clicking on the product under the Service Location of a PSR order.  The application eventually displays an "xml parser error" and crashes with an "Error Number 39". Below are the errors received in GUI as well as those captured in the application server logs.

Screenshot of "xml parser error" in the application:

Cause

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