Ejournal Transactions Are Not Added to Journal Queue Due to 'NullPointerException'

(Doc ID 1053702.1)

Last updated on APRIL 05, 2016

Applies to:

Oracle Retail Point-of-Service - Version 12.0 to 12.0.9 [Release 12.0]
Information in this document applies to any platform.
***Checked for relevance on 08-APR-2014***

Symptoms

When attempting to add journals to the journal queue, the Point Of Service (POS) server is consistently logging POSJMSJournal errors similar to the following:

ERROR
------
java.lang.NullPointerException
at com.extendyourstore.pos.manager.journal.POSJMSJournalHandler.addEntry(POSJMSJournalHandler.java(Compiled Code))
at com.extendyourstore.foundation.manager.journal.JMSJournalTechnician.journal(JMSJournalTechnician.java(Compiled Code))
at com.extendyourstore.foundation.manager.journal.JournalValet.execute(JournalValet.java(Compiled Code))
at com.extendyourstore.foundation.tour.manager.Technician.receiveValet(Technician.java(Compiled Code))
at com.extendyourstore.foundation.comm.proxy.rmi.RMICommProxy.remoteTransport(RMICommProxy.java(Compiled Code))
at sun.reflect.GeneratedMethodAccessor12.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java(Compiled Code))
at java.lang.reflect.Method.invoke(Method.java(Compiled Code))
at sun.rmi.server.UnicastServerRef.dispatch(UnicastServerRef.java(Compiled Code))
at sun.rmi.transport.Transport$1.run(Transport.java(Compiled Code))
at java.security.AccessController.doPrivileged1(Native Method)
at java.security.AccessController.doPrivileged(AccessController.java(Compiled Code))
at sun.rmi.transport.Transport.serviceCall(Transport.java(Compiled Code))
at sun.rmi.transport.tcp.TCPTransport.handleMessages(TCPTransport.java(Compiled Code))
at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.handleRequest(TCPTransport.java(Compiled Code))
at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.run(TCPTransport.java(Compiled Code))
at java.lang.Thread.run(Thread.java(Compiled Code))


Steps to Reproduce
:

1. Process several transactions on POS
2. At one point when the journal transactions are added to the journal queue, the queue size continues to grow
3. Ejournals are not found in the Central Office database

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms