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Ejournal Transactions Are Not Added to Journal Queue Due to 'NullPointerException' (Doc ID 1053702.1)

Last updated on MARCH 16, 2019

Applies to:

Oracle Retail Point-of-Service - Version 12.0 to 13.1 [Release 12.0 to 13.1]
Information in this document applies to any platform.

Symptoms

When attempting to add journals to the journal queue, the Point Of Service (POS) server is consistently logging POSJMSJournal errors similar to the following:

ERROR
------
java.lang.NullPointerException
at com.extendyourstore.pos.manager.journal.POSJMSJournalHandler.addEntry(POSJMSJournalHandler.java(Compiled Code))
at com.extendyourstore.foundation.manager.journal.JMSJournalTechnician.journal(JMSJournalTechnician.java(Compiled Code))
at com.extendyourstore.foundation.manager.journal.JournalValet.execute(JournalValet.java(Compiled Code))
at com.extendyourstore.foundation.tour.manager.Technician.receiveValet(Technician.java(Compiled Code))
at com.extendyourstore.foundation.comm.proxy.rmi.RMICommProxy.remoteTransport(RMICommProxy.java(Compiled Code))
at sun.reflect.GeneratedMethodAccessor12.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java(Compiled Code))
at java.lang.reflect.Method.invoke(Method.java(Compiled Code))
at sun.rmi.server.UnicastServerRef.dispatch(UnicastServerRef.java(Compiled Code))
at sun.rmi.transport.Transport$1.run(Transport.java(Compiled Code))
at java.security.AccessController.doPrivileged1(Native Method)
at java.security.AccessController.doPrivileged(AccessController.java(Compiled Code))
at sun.rmi.transport.Transport.serviceCall(Transport.java(Compiled Code))
at sun.rmi.transport.tcp.TCPTransport.handleMessages(TCPTransport.java(Compiled Code))
at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.handleRequest(TCPTransport.java(Compiled Code))
at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.run(TCPTransport.java(Compiled Code))
at java.lang.Thread.run(Thread.java(Compiled Code))


Steps to Reproduce
:

1. Process several transactions on POS
2. At one point when the journal transactions are added to the journal queue, the queue size continues to grow
3. Ejournals are not found in the Central Office database

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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