"Item validation" and "Sybase" errors on Service Request Search Results > Circuit tab; application crashes

(Doc ID 1053833.1)

Last updated on FEBRUARY 20, 2013

Applies to:

Oracle Communications MetaSolv Solution - Version 6.0.15 to 6.2.0 [Release 6.0.15 to 6.2.0]
Information in this document applies to any platform.
Reviewed for currency on February 20th, 2013.

Symptoms

An "item validation" and "Sybase" error are received when clicking on the Service Request Search Results > Circuit tab.  The behavior occurs when a circuit on the order's design lines have an ASAP.DLR_CIRCUIT_DESIGN_LINE.LOCATION value greater than 20 characters.  The column is defined as VARCHAR2(50) in the database and the application allows users to enter "Foreign" information on the CLR/DLR greater than 20 characters which causes the problem.  Below are the errors received:



ERROR
-----------
Item '[VALUE]' does not pass validation test. Continue IMPORT?

ERROR
-----------
Item validation error on IMPORT. Continue IMPORT?



ERROR
-----------
Sybase Inc. Product File has encountered a problem and
needs to close. We are sorry for the inconvenience.

Cause

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