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N/A (Not Available) Icon is Displayed in Web Client Instead of Thumbnail for Some of the File Types (Doc ID 1053904.1)

Last updated on OCTOBER 06, 2022

Applies to:

Oracle Autovue for Agile Product Lifecycle Management - Version 20.0.0 and later
Oracle Agile Product Collaboration - Version and later
Oracle Agile PLM Framework - Version and later
Information in this document applies to any platform.


On Agile Product Lifecycle Management (PLM) 9.3.x, the thumbnails are not displayed.  Instead, an 'N/A' (not available) icon is displayed.



The issue can be reproduced at will with the following steps.

  1. Log into Web Client, and open an item, and go to Attachments tab.
  2. Add the attachment file which should be displayed as a thumbnail.
  3. See the thumbnail displayed on the Attachment table row corresponding to the new Attachment shows the 'N/A' icon instead of the content of the attachment file for some of the file types.




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