N/A (Not Available) Icon is Displayed in Web Client Instead of Thumbnail for Some of the File Types (Doc ID 1053904.1)

Last updated on OCTOBER 06, 2022

Applies to:

Symptoms

On Agile Product Lifecycle Management (PLM) 9.3.x, the thumbnails are not displayed.  Instead, an 'N/A' (not available) icon is displayed.


Facts

• For the web browser native image file types (bmp, gif, jfif, jpe, jpeg, jpg, and png), the files are listed in the Viewers & Files | General Information | Directly Use These Thumbnail Image Types
  
• For the non web browser native image file types, the file is a supported file type with the AutoVue for Agile PLM version in use, and can be viewed from AutoVue
• The issue does not happen with all the file types, there are file types displayed appropriately as thumbnail

Steps

The issue can be reproduced at will with the following steps.

1. Log into Web Client, and open an item, and go to Attachments tab.
2. Add the attachment file which should be displayed as a thumbnail.
3. See the thumbnail displayed on the Attachment table row corresponding to the new Attachment shows the 'N/A' icon instead of the content of the attachment file for some of the file types.

Changes

Cause

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