Error Messages Generated By IB-SPDB Do Not Provide Sufficient Detail (Doc ID 1054015.1)

Last updated on OCTOBER 18, 2016

Applies to:

Oracle Utilities Customer Care and Billing - Version: 2.1.0 to 2.2.0 - Release: 2.1 to 2.2
Information in this document applies to any platform.

Symptoms

The majority of errors listed in IB-SPDB batch run instances are a result of incorrect converted data, however, the resulting batch error listing does not provide sufficient detail to support error correction.

Specifically, the following points can be made:
1. Generated error messages (as listed in the attached screenshot) do not provide sufficient context.
2. No ToDo creation batch process exists to compliment this batch instance.

This means users are unable to easily correct the resulting defects.

Essentially, the current solution does not provide sufficient detail to support the underlying business process which makes it difficult to analyse and correct errors relating to Interval customers.

Cause

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