Email Letters Failing: TcsMAPI error: Unable to Logon to MAPI Subsystem (Doc ID 1054402.1)

Last updated on JANUARY 03, 2017

Applies to:

Oracle Insurance General Agent - Version DNU6.2 to DNU8.2
Information in this document applies to any platform.
***Reviewed for currency on 20-July-2015***
***Reviewed for currency on 3-Jan-2017***

Symptoms

When the OIGA system is not sending email letters, check the tcslog.log for the corresponding error message. The tcslog.log file can be found by going to your OIGA icon, right click and select "Properties". Then select the "Find Target" button. This will take you to the directory to find the tcslog.log file. Open the log file and look for the error message associated with the failing email letter.
You may see an error containing the following:

TcsMAPI error.
Error Type:MAPI error
Error Code:80040111
Location in source:TCSMAPI.cpp (122)
Source Line:MAPILogonEx(0, lpszProfileName, lpszPassword, dwFlags, &pMAPISession)
Error message:Unable to logon to MAPI subsystem.

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms