Account Creation And Billing Fail For Cycle_arrears Products (Doc ID 1057332.1)

Last updated on SEPTEMBER 24, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.3.0.0.1 and later
Information in this document applies to any platform.
***Checked for relevance on 15-Feb-2013***

Symptoms

Issue 1: Account creation fails when purchasing Cycle Arrear Products

Issue 2: Billing does not run for accounts with Cycle Arrear products. 

In both cases the following error is reported in cm.pinlog:

 

fm_bill_utils_cycle.c:1325 1:infra3.dr:pin_bill_accts:13073:3:110:1264789111:1
bad ncycles in fm_utils_cycle_this_by_ncycles_ex
<location=PIN_ERRLOC_FM:5 class=PIN_ERRCLASS_SYSTEM_DETERMINATE:1 errno=PIN_ERR_BAD_VALUE:46>
<field num=0:0,0 recid=0 reserved=-1 reserved2=0 time(sec:usec)=0:0>
<facility=0 msg_id=0 version=0>

Cause

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