Last updated on SEPTEMBER 21, 2016
Applies to:
Oracle Communications Billing and Revenue Management - Version: 7.3.1.0.0 - Release: 7.3.1Information in this document applies to any platform.
Symptoms
When creating an Event Level Adjustment, the Notes are being updated with an incorrect posting.Steps to re-produce :
- From Customer Center, open any account with a bill.
- Navigate through the links in the bill to the event level and click Actions/Adjust Selected Events to bring up Adjust Selected Event(s) dialog window.
- Populate the required fields for the adjustment and clicks on Notes to add note, close the dialog.
- Click on Notes on the tool bar from the Customer Center to view the notes.
Actual Result:
It can be seen that irrespective notes of Credit or Debit Adjustment is displaying.
Expected Result :
Correct Category should be displayed, as happening in Account/Service/Item Adjustment
Attached to this note is a file showing called Screen Shots (in doc format) showing the above
Cause
Sign In with your My Oracle Support account |
|
Don't have a My Oracle Support account? Click to get started |
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms