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Event Level Adjustment Posting Incorrect Notes (Doc ID 1058192.1)

Last updated on MARCH 05, 2019

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.3.1.0.0 and later
Information in this document applies to any platform.

Symptoms

When creating an Event Level Adjustment, the Notes are being updated with an incorrect posting.

Steps to re-produce :
- From Customer Center, open any account with a bill.
- Navigate through the links in the bill to the event level and click Actions/Adjust Selected Events to bring up Adjust Selected Event(s) dialog window.
- Populate the required fields for the adjustment and clicks on Notes to add note, close the dialog.
- Click on Notes on the tool bar from the Customer Center to view the notes.

Actual Result:
It can be seen that irrespective notes of Credit or Debit Adjustment is displaying.


Expected Result :
Correct Category should be displayed, as happening in Account/Service/Item Adjustment


Cause

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In this Document
Symptoms
Cause
Solution
References


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