DUPLICATE BALANCE GROUP PROBLEM
(Doc ID 1059293.1)
Last updated on MARCH 04, 2019
Applies to:Oracle Communications Billing and Revenue Management - Version 18.104.22.168.1 to 22.214.171.124.1 [Release 7.3.0]
Information in this document applies to any platform.
Duplicate Balance groups causes problem and the system is not recognizing all non-currency resources of an account.
More serious is problem with rating - non-currency resource which are not visible through Customer Center are also not used by rating - therefore although account has free minutes calls are fully charged without any discount. Also, other resource based rating features result with incorrect price.
2.Add non-currency resources
3. Move account to hierarchy
Moving account to hierarchy causes creation of new balance group.
4. Open Balance Tab and check non-currency resource amount
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